Refund and Returns Policy

Overview

At primeplaces, we are committed to providing high‑quality products and a satisfying shopping experience. This Refund and Returns Policy explains your rights and responsibilities when returning or requesting a refund for purchases made on https://www.primeplaces.store.

Eligibility for Returns

• Items must be returned within 30 calendar days of the delivery date.
• Products must be in their original condition, unused, and with all original packaging, tags, and accessories.
• Custom, personalized, or clearance items are not eligible for return unless they arrive damaged or defective.

Return Process

Step 1 – Contact Us

Before returning any item, please contact our support team at [email protected] or call +1 (919) 703-7572. Provide your order number, the item(s) you wish to return, and the reason for the return. We will issue a Return Merchandise Authorization (RMA) number and detailed instructions.

Step 2 – Prepare the Package

Include the RMA number on the outside of the package. Pack the item securely to prevent damage during transit. Use a trackable shipping method; the cost of return shipping is the responsibility of the customer unless the return is due to an error on our part.

Step 3 – Ship the Return

Send the package to the following address:

4626 West 9th Lane, Raleigh, North Carolina 27628, United States

Refunds

• Refunds are processed to the original payment method within 7‑10 business days after we receive and inspect the returned item.
• If the returned item is found to be used, damaged, or missing components, we reserve the right to deny the refund or deduct a restocking fee up to 15% of the purchase price.
• Shipping charges are non‑refundable unless the return is a result of our error.

Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact us. Exchanges are subject to product availability and will follow the same return procedure. Any price difference will be charged or refunded accordingly.

User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Use a trackable shipping service and retain proof of shipment.
• Ensure the returned item complies with the eligibility criteria outlined above.

Legal Disclaimers

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time without prior notice; the most current version will be posted on our website.

Contact Information

If you have any questions about this policy, please reach out to us:

Email: [email protected]
Phone: +1 (919) 703-7572
Address: 4626 West 9th Lane, Raleigh, North Carolina 27628, United States